We want every purchase to feel worthwhile. Because our products are digital, this policy explains how refunds work and when we'll step in to make something right. It forms part of our Terms of Use.
This policy applies to the paid digital products we sell on this website, including ebooks, guides, workbooks, planners, trackers, templates, and other educational and wellness resources such as the Acne Blueprint. Our free resources are, and remain, free.
Purchases are generally final and non-refundable once a digital product has been delivered, downloaded, accessed, or otherwise made available to you, including through a download, access link, or access code.
The reason is simple: digital products are delivered differently from physical products and cannot be returned in the traditional sense once access has been provided.
We encourage you to review the product description and available information before purchasing so you know what is included and whether the product is right for you. If anything is unclear or you have a question before purchasing, please contact us at hello@nadegeanu.com. We are happy to help.
A fair policy still leaves room for genuine problems. Please contact us and we'll look into a refund, replacement, or other appropriate fix in situations such as:
If one of the situations above applies, or something else about your order doesn't seem right, email us at hello@nadegeanu.com. Please include your order details (such as the name on the order, the email you used, and roughly when you bought it) and a short description of the issue, so we can find your purchase and help quickly.
Where we approve a refund, it's returned to your original payment method through our payment processor, Stripe. Depending on your bank or card provider, it may take a few business days for the refund to appear on your statement.
This policy does not affect any rights you may have under applicable law. Depending on where you live, including under consumer-protection law in Ontario, Canada, you may have additional rights, and nothing here is intended to take those away.
If you're unsure whether your situation qualifies, reach out at hello@nadegeanu.com or through our contact page. We'd always rather talk it through than leave you stuck.